Refund & Returns Policy

Eligibility & Conditions

• Items must be in new, unworn condition, unwashed, and free of odors, stains, or alterations.
• All original tags, labels, and packaging must be intact and included.
• Proof of purchase (order number or receipt) is required.
• Returns must be authorized before being sent back. Unapproved returns may be refused.

Return Window

You may request a return within 30 days from the date of delivery. To qualify, items must meet the eligibility criteria above. Returns requested beyond the 30-day window may not be accepted.

How to Start a Return

1. Email us at [email protected] with:
   • Your order number
   • Item(s) you’d like to return
   • Reason for return (fit, color, quality, etc.)
2. We’ll reply with return authorization and next steps. In some regions we may provide a prepaid label; otherwise, we’ll share the correct return address.
3. Pack your items carefully, include any provided RMA/authorization, and ship by the instructed method.

Note: Original shipping fees are non‑refundable unless we made an error with your order.

Refunds

• Once your return is received and inspected, we’ll email you about the approval or rejection of your refund.
• Approved refunds are issued to your original payment method within 3–5 business days. Your bank or card issuer may take additional time to post the credit.
• If a prepaid label is used, a reasonable return shipping fee may be deducted from your refund; this will be shown during authorization.
• If items show signs of wear, missing tags, or damage, a partial refund or rejection may apply.

Exchanges

We’re happy to help with size or color exchanges on eligible items. Availability depends on current stock. If the requested item is unavailable, we’ll process a refund instead.

To start an exchange, contact [email protected] with your order number and the item you’d like instead.

Damaged or Incorrect Items

Received an item that’s damaged, defective, or not what you ordered? Contact us within 7 days of delivery so we can make it right.

• Email photos of the issue, the packing slip, and the outer packaging if it was damaged in transit.
• We will prioritize replacements or provide a prepaid label for a return where applicable.

Non‑returnable Items

• Final sale or marked-down clearance items
• Gift cards
• Items noted as non‑returnable at checkout
• Worn, washed, altered, or damaged items, or those missing tags/packaging

International Returns

• International customers are responsible for return shipping unless we made an error.
• Mark the shipment as “Return of Goods” to avoid additional customs fees. We cannot refund customs duties, taxes, or fees collected by your local authority.
• Use a trackable service and keep your receipt. We are not responsible for returns lost in transit.

Packaging & Condition Guidelines

• Fold garments neatly and place them in the protective bag they arrived in, if applicable.
• Place the protective bag in a sturdy, clean shipping box or mailer. Remove or cover old labels.
• Include any authorization or RMA provided by our team.

Return Address

Returns must be authorized first. We’ll provide the correct return address during the authorization process. Please do not ship returns to our general correspondence address without approval, as this may delay processing.

Customer care: [email protected] • Mon–Fri 9:00–18:00 ET

Frequently Asked Questions